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HELP CENTER
Frequently asked questions
Yes. Excavatorschain provides FREE freight shipping on all orders within the United States.
All products are shipped via freight carriers and delivered curbside. The carrier will deliver the item to the nearest accessible point at your delivery address.
• Order processing: 1–3 business days
• Estimated delivery: 5–10 business days, depending on location and carrier
Delivery times may vary for remote areas
Please inspect your shipment upon delivery.
If there is any damage:
1. Note it on the delivery receipt
2. Take photos
3. Contact us within 48 hours
This allows us to file a freight claim on your behalf.
We accept returns within 30 days of delivery.
Returned items must be:
• Unused
• Uninstalled
• In original packaging
A 20% restocking fee applies. Return freight costs are the customer’s responsibility.
No. Products that have been installed or used are not eligible for return.
Yes. MACHINECHAINS products include a 1-year limited warranty covering manufacturing defects under normal use.
No. Excavatorschain does not provide installation services. We recommend using a qualified professional installer to ensure proper setup and safety.
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Secure payment options available at checkout.
Contact Information – MACHINECHAINS
• Address: 2522 S Malt Ave, Commerce, CA 90040, United States
• Email: contact@machinechains.us(mailto:contact@machinechains.us)
• Phone: +1 (786) 353-0754
• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
Yes. Many MACHINECHAINS products are suitable for home garages, but we recommend checking ceiling height, power requirements, and space before ordering.
MACHINECHAINS operates in the United States with a business address at 2522 S Malt Ave, Commerce, CA 90040. We serve customers nationwide with free freight shipping.
Have Inquiries About Our Products? We're Here to Assist
+1 (786) 353-0754
Connect with our team directly for swift assistance
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